Warranty

DEEP TREKKER™ INCORPORATED WARRANTY – LIMITED WARRANTY

Deep Trekker™ Incorporated (“Deep Trekker™”), warrants to you, the first retail purchaser of this Deep Trekker™ exploration system, that it will repair or replace defects in materials or workmanship that occur and are reported to Deep Trekker™ or your factory authorized Reseller within the applicable warranty periods set forth below, subject to the “What This Warranty Does Not Cover” section below. Warranty coverage is applicable only to products purchased from factory authorized Deep Trekker™ Resellers. Your acceptance of delivery of the warranted Deep Trekker™ exploration system constitutes your acceptance of the terms of this limited warranty. This warranty gives you legal rights which may vary from region to region.

Factory installed parts and components: warranty period runs for one (1) year of the first retail purchase.

The warranty period runs from the date of delivery to the first retail customer provided that the Deep Trekker™ exploration system is delivered within twenty-four (24) months after the date of manufacture. For Deep Trekker™ exploration systems delivered more than twenty-four (24) months after the date of manufacture, coverage will end thirty-six (36) months after the date of manufacture.

This warranty is extended to the original retail purchaser only. A purchase receipt or other proof of date of original purchase is required before warranty or service is performed.

This limited warranty is the sole and exclusive express warranty from Deep Trekker™. Under the laws of certain states or provinces, there may be no implied warranties from Deep Trekker™ covering your Deep Trekker™ exploration system, and all implied warranties (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) are excluded and disclaimed where allowed by law. Any implied warranties arising under applicable law are LIMITED IN DURATION TO THE APPLICABLE PERIOD OF THIS WRITTEN WARRANTY AND ARE EXPRESSLY DISCLAIMED AFTER THE EXPIRATION OF THE WARRANTY PERIOD. NOTE: SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. There are no warranties which extend beyond the description on the face hereof.

Deep Trekker™ and purchaser agree that the foregoing warranties are exclusive and in lieu of all other express, implied, or collateral warranties. Deep Trekker™ hereby disclaims all other express, implied, or collateral warranties. For commercial products, all other warranties, including without limitation, any implied warranties of merchantability, non-infringement, and fitness for a particular purpose, are disclaimed. For consumer products, all warranties implied by law, including those of merchantability and fitness for a particular purpose, are expressly limited to the period of the warranty stated above for the relevant product.

Note: some states or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Any oral or written description of the products is for the sole purpose of identifying the products and shall not be construed as an express warranty.

What This Warranty Does Not Cover:

A product including its components that has been altered or modified so as to adversely affect its operation, performance, or durability.
A product including its components that has been serviced by an unauthorized Service Centre.
Damage caused by improper maintenance or reassembly.
Damage or failure caused during shipment, or by acts of God, acts of war, or other such occurrence beyond either parties’ control.
Damage resulting from an impact with another object.
Partial cuts of tether.
Severed tether and any resultant loss of the exploration system.
Any damage to components not designed for underwater use that has been breached by water, including viewing systems, controllers, battery packs, chargers, etc.
Windows worn from normal use.
Windows that have experienced a chemical attack.
Window breakage due to the operation of a damaged window and the resulting damage to the system. A damaged window would include deep scratches or a window that has experienced a chemical attack.
Hull breakage due to the operation of a damaged hull and the resulting damage to the system. A damaged hull would include deep scratches, pits, or dents.
Hull plating, including blisters, cracks, peeling, or scratches.
Any product which has been misused, used in a negligent manner, used without normal maintenance, or operated contrary to any instruction furnished by Deep Trekker™.
Loss of time, inconvenience, retail charges, travel expense, loss of use, loss of profit, loss of or damage to personal property, retrieval fees for lost systems, or other remedies not specifically allowed.

Repairs will only be authorized after Deep Trekker™ is satisfied that there is a defect in material or workmanship.

Your sole and exclusive remedy under this express warranty or any applicably implied warranty is the repair or replacement, at Deep Trekkers™ sole discretion, of parts and components covered by this warranty, and does not include incidental or consequential damages which are specifically DISCLAIMED AND EXCLUDED from warry coverage.

Note: SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OS THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Any legal action alleging a breach of any applicable warranty coverage must be brought within one (1) year from the date the alleged breach first occurred.

Returning Goods

To obtain warranty service, you must a) return your Deep Trekker™ exploration system, including any alleged defective part, along with proof of purchase to an authorized Deep Trekker™ Reseller or b) contact the Deep Trekker™ factory directly, within the applicable warranty period to obtain warranty service.

The Deep Trekker™ Reseller will carry out the warranty procedures on the owner’s behalf. All warranty work will be performed at an authorized Reseller. The owner is responsible for the expense associated with transporting the Deep Trekker™ exploration system to and from the repair facility.
Contact Support@Deeptrekker.com with a detailed explanation of the problem, including pictures and the product serial number. Once the problem has been determined to be warrantable, Deep Trekker™ will reply with an RMA (Return Material Authorization) number and an email address to ship the related goods to. In this case the owner is responsible for the shipping expense to the repair facility only, while Deep Trekker™ will cover the return shipping to a maximum of $100 USD.

This document contains the entire warranty given by Deep Trekker™. Deep Trekker™ does not authorize any person or persons, including Deep Trekker™ Resellers, to change the terms of this express limited warranty, which is Deep Trekkers™ only warranty. Deep Trekker™ reserves the right to change or improve the design or manufacture of Deep Trekker™ products without obligation to modify any products previously manufactured.

Deep Trekker™

155 Washburn Dr

Kitchener, Ontario Canada

N2R 1S1